Knowledge Base
Frequently Asked Questions
Everything you need to know about GarageFlow's features, UK compliance, hardware compatibility, and data security.
Hardware, Printers & Setup
GarageFlow supports all standard ESC/POS thermal receipt printers using either 80mm or 58mm roll widths. Popular tested models include Epson TM-T20 / TM-T88, Munbyn, Star Micronics TSP100, Netum, and generic USB or Bluetooth POS thermal printers. No proprietary software drivers or dongles are required.
Yes. GarageFlow is 100% browser-based and responsive. Mechanics can log job notes, parts used, and update job tickets right from iPads, Samsung tablets, workshop PCs, or smartphones with zero app installation.
Yes. Every job ticket automatically generates a formal, high-resolution A4 invoice complete with your garage logo, full business contact details, customer address, vehicle registration header, mileage, itemized parts, technician labour hours, and 20% UK VAT breakdown.
Multi-Tenant Privacy & Data Security
Absolutely not. GarageFlow enforces strict multi-tenant database isolation. Every customer, vehicle, job ticket, invoice, and payment record is tied to your garage's authenticated tenant ID from the server session. Garage A cannot access, view, or search Garage B's records under any circumstance.
Yes. Data is handled in strict accordance with the UK Data Protection Act 2018 and UK GDPR regulations. Customer records can be updated, safely archived, or fully deleted at the request of the vehicle owner.
You can export all business records to Microsoft Excel compatible CSV files at any time by navigating to Finance → CSV Export. Filter by specific day, calendar month, or download lifetime workshop records with one click.
Payments, Billing & Invoicing
We accept all major UK debit and credit cards (Visa, Mastercard, American Express) processed through Stripe with bank-grade 256-bit SSL encryption. We never hold your raw card data on our servers. All plans come with an unconditional 30-day money-back guarantee.
Yes! Our UK-based support team is available via phone and email from Monday to Saturday to help you configure your garage details, customize thermal print layouts, and invite staff members.
Still Have A Question?
Our automotive workshop team is always happy to talk shop and walk through your specific setup.
Contact Our UK Team →